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Support

Erado offers 24×7 technical support services to our customers.

For fast technical help, access to online documentation and opening a web ticket, please use the support form below. Some technical support services may incur support charges.

Support Form

Account Information

Company Name
*

Domain Name
If known.

Account Number
If known.

Personal Information

Full Name
*

Email Address
*

Phone Number
*

Alternate Phone (Cell)

Alternate Contact Name

Alternate Contact Phone

Please select from one of the categories below

Please select from one of the subcategories below

Is this regarding a new account setup?

Is this regarding archive configuration?

Is this regarding searching or exporting archive content?

Other Issue?

Please describe your issue in as much detail as possible:
Website
What is ( 2 + 6 )
*
* = Required

Is this regarding a new account setup?

Is this regarding configuration changes or updates?

Other Issue?

Please describe your issue in as much detail as possible:
Website
What is ( 2 + 6 )
*
* = Required

Is this regarding a new account setup?

Is this regarding lexicon settings?

Is this regarding auditing reports?

Is this regarding managing surveillance groups?

Other Issue?

Please describe your issue in as much detail as possible:
Website
What is ( 2 + 6 )
*
* = Required

Is this regarding a new account setup?

Who is your hosted CRM provider?


Other Issue?

Please describe your issue in as much detail as possible:
Website
What is ( 2 + 6 )
*
* = Required

Please select from one of the subcategories below

Is this regarding a new account setup?

What email program are you using?


Is this regarding your mobile device or tablet?

Are you having trouble sending and receiving email?

Are others in your office having trouble sending and receiving email?

Have you tried to send and receive email through web mail?

Are you aware of any changes to your network or computer?

When was the last time you could successfully send and receive mail?


Other Issue?

Please describe your issue in as much detail as possible:
Website
What is ( 2 + 6 )
*
* = Required

Is this regarding a new account setup?

What email program are you using?


Is this regarding your mobile device or tablet?

Are you having trouble sending and receiving email?

Are others in your office having trouble sending and receiving email?

Have you tried to send and receive email through web mail?

Are you aware of any changes to your network or computer?

When was the last time you could successfully send and receive mail?


Other Issue?

Please describe your issue in as much detail as possible:
Website
What is ( 2 + 6 )
*
* = Required

Is this regarding a new account setup?

What email program are you using?


Is this regarding your mobile device or tablet?

Are you having trouble sending and receiving email?

Are others in your office having trouble sending and receiving email?

Have you tried to send and receive email through web mail?

Are you aware of any changes to your network or computer?

When was the last time you could successfully send and receive mail?


Other Issue?

Please describe your issue in as much detail as possible:
Website
What is ( 2 + 6 )
*
* = Required

Is this regarding a new account setup?

What Instant Message client are you using?


Is this regarding your mobile device or tablet?

Are you having trouble sending and receiving instant messages?

Are you aware of any changes to your network or computer?

When was the last time you could successfully send and receive IM's?


Other Issue?

Please describe your issue in as much detail as possible:
Website
What is ( 2 + 6 )
*
* = Required

I use SecureMail with:


Is this regarding a new account setup?

What email program are you using?


Is this regarding your mobile device or tablet?

Are you having issues with messages being encrypted?

Are you having trouble sending email?

Other Issue?

Please describe your issue in as much detail as possible:
Website
What is ( 2 + 6 )
*
* = Required

Is this regarding a new account setup?

Do you need to update, change or delete a social media account?

Other Issue?

Please describe your issue in as much detail as possible:
Website
What is ( 2 + 6 )
*
* = Required

Is this regarding a new account setup?

Is this regarding a quarantined email?

Is this regarding your daily quarantine report?

Other Issue?

Please describe your issue in as much detail as possible:
Website
What is ( 2 + 6 )
*
* = Required

Is this regarding a new account setup?

Is this regarding login and access?

Is this regarding uploading email contacts?

Are you having issues creating an email to send?

Other Issue?

Please describe your issue in as much detail as possible:
Website
What is ( 2 + 6 )
*
* = Required

Is this regarding a recent invoice you received?

Do you need to update/change your billing contacts or credit card info?

   * Download and Email or Fax - Billing Update Form - PDF


Do you need to update/change your primary account administrator?

   * Download and Email or Fax - Administrator Modification Form - PDF


Note: If you are downloading and sending forms, you do NOT need to submit a ticket.


Other Issue?

Please describe your issue in as much detail as possible:
Website
What is ( 2 + 6 )
*
* = Required

Is this regarding a website hosting?

Is this regarding a FTP access?

Is this regarding DNS hosting?

Is this regarding DNS settings for any Erado service?

Other Issue?

Please describe your issue in as much detail as possible:
Website
What is ( 2 + 6 )
*
* = Required