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Executive Management

Director of Operations

The Director of Operations is responsible for all day to day operations, and shall direct and coordinate the activities of all departments that are concerned with software development, customer support, sales and licensing of products, review of contracts, management of facilities and office equipment maintenance. He/she will also cooperate with and assist the accounting department in the completion of its duties through a joint reporting arrangement with the CEO.

Specific responsibilities include:

  • Customer Focus and Communication
  • High Energy and Enthusiasm
  • Team Work
  • Quality Orientation
  • Adaptability/ Flexibility
  • Time Management
  • Creative, Innovative Thinking and Problem Solving
  • Development and Continual Learning
  • Results Focus
  • Accountability, Dependability with Strong Ethics and Integrity
  • Staff Management
  • Leadership Including Coaching and Mentoring
  • Enforcing Laws, Rules and Regulations
  • Mediating and Negotiating
  • Planning and Organizing

Job Duties:

  • Manage and supervise staff, managing works schedules and assigning specific duties.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Establish and implement departmental policies, goals, objectives and procedures, conferring with the executive members, management team and staff as necessary.
  • Determine staffing requirements and oversee the interview, hiring and training of new employees with the assistance of the management team.
  • Monitor third party business and suppliers to ensure that they are efficiently and effectively providing the needed services and supplies while staying within budgetary limits.
  • Develop and present plans for capital projects including development, support, and equipment.
  • Oversee activities directly related to the development and support of products.
  • Oversee activities directly related to the marketing of products and services.
  • Direct and coordinate with the executive members the annual sales, manufacturing, administration and capital budgets in such a way as to maximize the long term profitability of the organization.
  • Protect the organization’s value by keeping information confidential and ensure staff compliance with the company’s confidentiality and disaster recovery policies.
  • Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner.

Desired Skills & Experience:

  • Minimum bachelor’s degree in an appropriate field, e.g. finance, business administration or economics.
  • 10+ years experience managing commercial business enterprises.
  • 5+ years in the direct management of business in the software development industry.
  • Excellent understanding of sales, finance and management.
  • Proven record for performance with set goals.
  • Excellent oral, written & listening skills.
  • Judgment and decision making skills with ability to consider the relative costs and benefits of potential actions and choose the appropriate path.
  • Ability to identify measures of performance and actions needed to improve or correct performance.
  • Efficient knowledge of MS Office and other computer technologies. Experience with software development cycles and direct management of software development projects and teams.
  • Well spoken and have the ability to speak clearly and confidently in all business settings.
  • Ability to delegate, set expectations and monitor progress of all direct reports.
  • Motivate, inspire, provide and accept feedback to and from employees.
  • Possess prioritization skills necessary to use time effectively and set action plans to achieve business targets.

Work Conditions:

  • Travel may be required.
  • Ability to attend and conduct presentations.
  • Manual dexterity required to use desktop computer and peripherals.
  • Overtime as required.

Please email cover letters and resumes to careers@erado.com and include “Director of Operations” in the subject line.

Sales and Marketing

Senior Account Executive – East Coast

Erado is looking for an experienced Account Executive with successful track records of closing software and technology sales with Fortune 500 accounts. This outside quota carrying position is responsible for identifying, developing and closing new business opportunities for Erado on the US Eastern seaboard. The Account Executive’s success will be measured on revenue and bookings produced within the assigned territory.

Specific responsibilities include:

  • Managing all aspects of the sales cycle through initial contact to product evaluation and contract negotiations
  • Researching and contacting prospects using lead generation tools
  • Start with gaining access as a direct team member to multiple key decision-makers to build a consensus
  • Presenting compelling solutions and leveraging web technology to conduct online demos and in-person sales presentations
  • Exploring new and creative ways to capitalize marketing efforts
  • Acting independently and as a team player in the overall successful execution of Erado’s sales strategy

Qualifications & Requirements:

  • 3+ years of outside sales experience with a successful track record of identifying, developing, and closing new business with Fortune 500 accounts
  • Experience selling messaging security, compliance solutions, or other enterprise based software solutions to large accounts
  • Demonstrated knowledge of solution selling at an enterprise level via telephone and in person
  • Ability to conduct online and in-person presentations and demonstrations
  • Technically savvy with an ability and a willingness to understand and adapt to constantly changing products in a perpetually changing industry
  • Self motivated, driven succeed, and demonstrates strong initiative and tenacity
  • Excellent organization skills, excellent verbal and written communication
  • Bachelor’s degree preferred

Please email cover letters and resumes to careers@erado.com and include “Senior Account Executive – EU” in the subject line.

Senior Account Executive – Western Europe

Erado is looking for an experienced Account Executive with successful track records of closing software and technology sales within the EU 1000. This outside quota carrying position is responsible for identifying, developing and closing new business opportunities for Erado in Europe. The Account Executive’s success will be measured on revenue and bookings produced within the assigned territory.

Specific responsibilities include:

  • Managing all aspects of the sales cycle through initial contact to product evaluation and contract negotiations
  • Researching and contacting prospects using lead generation tools
  • Start with gaining access as a direct team member to multiple key decision-makers to build a consensus
  • Presenting compelling solutions and leveraging web technology to conduct online demos and in-person sales presentations
  • Exploring new and creative ways to capitalize marketing efforts
  • Acting independently and as a team player in the overall successful execution of Erado’s sales strategy

Qualifications & Requirements:

  • 5+ years of outside sales experience with a US based firm
  • Successful track record of identifying, developing, and closing new business with EU 1000 accounts
  • Experience selling messaging security, compliance solutions, or other enterprise based software solutions to large accounts
  • Demonstrated knowledge of solution selling at an enterprise level via telephone and in person
  • Ability to conduct online and in-person presentations and demonstrations
  • Technically savvy with an ability and a willingness to understand and adapt to constantly changing products in a perpetually changing industry
  • Self motivated, driven succeed, and demonstrates strong initiative and tenacity
  • Excellent organization skills, excellent verbal and written communication
  • Bachelor’s degree preferred

Please email cover letters and resumes to careers@erado.com and include “Senior Account Executive – EU” in the subject line.

Inside Sales Representative

Interested in working in a fast-paced, high energy, high growth environment? If you’re looking for a career, that is equally challenging and rewarding, this is the environment for you. Erado is the leader in email, social media, and instant message compliance, archiving, and security for the financial service industry . If you’re passionate, a strong performer, and excited by leading-edge technology, we want to hear from you.

Job Description

The inside sales position is instrumental in fueling the growth of Erado’s, and is a key component of the company revenue. This is a hunter role in a fast-paced, dynamic environment and is a great opportunity for someone wanting to excel in a sales career. The compensation plan for this position includes a base salary plus commission incentives. As our company continues to grow, there is opportunity for future growth into key and national accounts. Our ideal candidate will have at least 2 years of inside SaaS or software sales experience. The Inside Sales Representative will maintain an organized and high-activity based schedule and will aim to exceed both their individual and team-driven goals.

Specific responsibilities include:

  • Excellent verbal skills with a minimum of 2 years inside inside SaaS or software sales experience
  • Must be able to communicate Erado’s value proposition clearly, and walk a cold and warm prospect to a closed customer
  • Self motivated and can work well in a team environment
  • Experience with Microsoft Office (Outlook, Word, Excel, PowerPoint), and CRM application
  • Internet savvy
  • Technology experience preferred
  • Bachelor’s degree preferred

Qualifications and Requirements:

  • Initiate 48+ outbound calls per day to generate, qualify, and close high quality customers within the United States and Canada
  • Sell a suite of products developed specifically for the financial services industry
  • Handle and close incoming calls from referral and affinity partners
  • In conjunction with Erado’s marketing team — analyze, identify, and plan strategies to pursue significant market opportunities
  • Working hours for this position will correspond to the standard business hours of the assigned territory

Please email cover letters and resumes to careers@erado.com and include “Inside Sales Representative” in the subject line.

Inside TeleSales Representative (Entry Level)

Are you looking to join the fastest growing segment of the SaaS based software industry? If so, we want to meet you.

Job Description

As the Entry Level Inside TeleSales Representative you will achieve sales targets by prospecting, identifying, and closing sales opportunities for our Email, Social Media, and Instant Message Archiving and Compliance solutions. You will be targeting  financial service organizations, leveraging your communication skills, persuasiveness, and work ethic to demonstrate our solution, and close sales.

Specific responsibilities include:

  • Target small to mid-sized financial organizations
  • Prospect, qualify profiles, propose, demonstrate, and close sales
  • Prospecting for new business with new product offering
  • Improve effectiveness by leveraging our CRM tool to report sales activities, manage your activities, pipeline, and forecast
  • Provide valuable market insight into customer requirements, effectiveness of marketing, and sales strategies

Qualifications and Requirements:

  • Proven strong work ethic, and desire to succeed
  • Quick learner, independent, and motivated
  • Excellent verbal and written communication skills
  • Excellent presentation skills
  • Professional demeanor
  • Business acumen
  • Technical knowledge – MS Office suite
  • Experience in high activity based inside sales a plus

Please email cover letters and resumes to careers@erado.com and include “Inside TeleSales Representative” in the subject line.

Support

Customer Service Representative

Erado is a growing business in the field of electronic data services. We’re looking for a part-time Customer Service Representative to join our team in our Downtown Renton location.

Job Description

The Customer Service Representative will be working under the direction of the upper management to provide excellent customer service to our clients. The CSR is the first point of contact for many clients, and as such should have exceptional phone etiquette and speaking voice. The CSR will also assist clients in filling out support tickets, answer customer questions, route calls to appropriate departments, make follow up calls, and other miscellaneous tasks as needed. Hours are flexible.

Specific responsibilities include:

  • Experience in customer service and answering multi-line phones required
  • Knowledge and experience with MS Outlook
  • Desire to learn about products and services, ability to follow directions, excellent oral and written communication skills
  • Punctuality, ability to handle change and work independently.

Please email cover letters and resumes to careers@erado.com and include “Customer Service Representative” in the subject line.

Level 1 Tech Support Specialist

Erado is a growing business in the field of electronic data services. We’re looking for a Level 1 Tech Support Specialist to join our team in our Downtown Renton location.

Job Description

The Customer Service Representative will be working under the direction of the upper management to provide technical assistance and training to customers by performing the following duties.

Specific responsibilities include:

  • Provide client support and technical issue resolution via E-Mail, phone, and other electronic medium.
  • Configure software to connect to Internet application servers.
  • Provide training to clients in the use of system and applications as related.
  • Obtain general understanding of OS and application operations related to company offered services.
  • Identify and correct or advise, on operational issues in client computer systems.
  • Perform creation of new accounts using company provide software tools.
  • Able to work independently and efficiently to meet deadlines.
  • Able to promptly answer support related email, phone calls, and other electronic communications.
  • Self motivated, detail-oriented and organized.
  • Experience with hardware and software issues.
  • Proficient in Internet related applications such as E-Mail client hosting, FTP client and web browsers.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • Typing proficiency: 40-60 WPM.
  • Other duties may be assigned as required.

Relationships and Roles: Internal/External Coorperation

  • Demonstrate ability to interact and cooperate with all company employees.
  • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on our customers, collaborate with others, solve problems creatively, and demonstrate high integrity.
  • Maintain professional internal and external relationships that meet core company values.
  • Proactively establish and maintain effective working team relationships with all support departments.

Please email cover letters and resumes to careers@erado.com and include “Level 1 Tech Support Specialist” in the subject line.

Development

PERL Developer

Erado is looking for an in-house developer who is experienced in PERL, for a 6-12 month contract/temporary position to help with rewriting and updating two of our internal applications.

Qualifications and Requirements:

  • At least 3+ years of experience developing in the PERL environment
  • Experience with MySQL, SQL, and creating database schemes
  • Experience using SVN
  • Experience with OAUTH is a plus

Please email cover letters and resumes to careers@erado.com and include “PERL Developer” in the subject line.

PHP Developer

Erado is seeking a full-time, PHP developer with exceptional coding skills and a passion for clean and reusable codes. You will be an integral member of the development team, working closely with our implementation and support personnel to set up, maintain distributed applications, and port existing applications into a unified PHP infrastructure.

Specific Responsibilities include:

  • Build, change, and maintain database-driven PHP applications
  • Collaborate with development, implementation, and support personnel to define customer requirements
  • Document code, fix bugs, and respond rapidly to client issues in a live production environment

Qualifications and Requirements:

  • ON-SITE WORK ONLY. No off-shore or contract companies or candidates
  • U.S. citizenship or permanent resident status
  • Bachelor’s degree or higher in Computer Science or similar. Equivalent combination of education and experience will be considered
  • PHP and MySQL development experience
  • Ability to read PERL fluently enough to port applications
  • Experience with relational database applications
  • Data analysis and comprehension skills
  • Knowledge of basic command line/terminal commands
  • Ability to translate development language into standard English
  • Creative and intelligent problem solving skills
  • You must have a professional drive wrapped in an upbeat personality
  • Experience with Object Oriented PHP and Perl
  • Experience with HIPHOP a plus
  • Experience with automated testing
  • Familiarity with open source tools
  • Experience working with small teams
  • Work with high performance on distributed systems
  • Familiarity with version control systems

Work Environment and Expectations:

Please include a cover letter with your resume, along with a sample of source code (PHP preferred). It does not have to be a fully functional application, but something that demonstrates your skill and passion for coding. Duties are performed on-site in our office and will sometimes require being on call or working non-standard hours prior to major upgrades.

Please email cover letters and resumes to careers@erado.com and include “PHP Developer” in the subject line.

LAMP Developer

Erado is looking for an experienced LAMP in-house developer (3+ years) needed for a 6 -12 month contract/temporary position. We are upgrading our existing website and on-line applications and need someone to help in upgrading various pieces of the site’s core functionality.

Responsibilities include:

  • At least 3 years of experience developing in the LAMP environment
  • Expert in PHP and JavaScript
  • Experience with Jquery & Mochaui
  • Excellent understanding of HTML/CSS and AJAX
  • Experienced with MySQL, SQL, and creating database schemas
  • Cross browser issues and testing
  • Experience using SVN

Please email cover letters and resumes to careers@erado.com and include “LAMP Developer” in the subject line.

Accounting

There are no positions available at this time